Linkedin - Learning Microsoft Dynamics For Customer Service
File List
- 2. Dynamics 365 Customer Service- The Basics/5. Build queries with Advanced Find.mp4 17.5 MB
- 2. Dynamics 365 Customer Service- The Basics/2. Navigating in Dynamics 365.mp4 15.8 MB
- 7. Reporting and Analytics in Dynamics 365/1. Charts and dashboards.mp4 15.7 MB
- 5. Knowledge Articles/1. Managing knowledge articles.mp4 15.6 MB
- 4. Service Level Agreements and Entitlements/3. Entitlements in case management.mp4 15.5 MB
- 4. Service Level Agreements and Entitlements/1. Service level agreement administration.mp4 12.6 MB
- 2. Dynamics 365 Customer Service- The Basics/3. Access and sorting records and views.mp4 12.2 MB
- 3. Case Management/2. Various ways cases can be created.mp4 11.8 MB
- 2. Dynamics 365 Customer Service- The Basics/8. Customer Service Hub vs. Customer Service workspace.mp4 10.9 MB
- 4. Service Level Agreements and Entitlements/2. Using service level agreement with cases.mp4 10.3 MB
- 7. Reporting and Analytics in Dynamics 365/2. Interactive dashboards.mp4 9.6 MB
- 2. Dynamics 365 Customer Service- The Basics/4. Use quick create to create a new record.mp4 8.1 MB
- 2. Dynamics 365 Customer Service- The Basics/7. End-user personalization options.mp4 7.8 MB
- 5. Knowledge Articles/2. Using knowledge articles with cases.mp4 7.6 MB
- 3. Case Management/3. Streamline processes with business process flows.mp4 7.6 MB
- 7. Reporting and Analytics in Dynamics 365/3. Customer Service historical analytics.mp4 6.8 MB
- 2. Dynamics 365 Customer Service- The Basics/6. Work with search in Dynamics 365.mp4 6.8 MB
- 7. Reporting and Analytics in Dynamics 365/4. Excel templates.mp4 6.8 MB
- 5. Knowledge Articles/3. Using knowledge search.mp4 4.8 MB
- 3. Case Management/4. Using the timeline to track activities and notes to a case.mp4 4.5 MB
- 1. Introduction/1. Discover Dynamics 365 Customer Service.mp4 3.8 MB
- 2. Dynamics 365 Customer Service- The Basics/1. What is Dynamics 365 Customer Service.mp4 2.6 MB
- 6. Queue Management/2. Routing rules and assignment.mp4 2.5 MB
- 6. Queue Management/1. Managing queues.mp4 2.1 MB
- 8. Conclusion/1. Learn more about Dynamics 365 Customer Service.mp4 1.8 MB
- 3. Case Management/1. What is a case.mp4 1.8 MB
- 1. Introduction/2. Understanding Dynamics 365 customization.mp4 1.2 MB
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