Lynda - Innovative Customer Service Techniques
File List
- 013 Increasing teamwork between departments.mp4 26.6 MB
- 014 Creating positive social pressure.mp4 26.4 MB
- 010 Understanding the consequences of multitasking.mp4 26.2 MB
- 005 Winning the moments of truth.mp4 25.1 MB
- 011 Avoiding directed attention fatigue.mp4 23.9 MB
- 006 Making wait time more bearable.mp4 22.3 MB
- 008 Improving your powers of observation.mp4 22.1 MB
- 009 Overcoming the illusion of speed.mp4 22.1 MB
- 012 Identifying the secrets of employee motivation.mp4 21.9 MB
- 004 Identifying the most important need.mp4 21.0 MB
- 003 Understanding why customer service is hard.mp4 15.8 MB
- 007 Getting customers to know your name.mp4 15.5 MB
- 015 Next steps.mp4 8.0 MB
- 002 What you should know before watching this course.mp4 7.8 MB
- 001 Welcome.mp4 6.5 MB
- Ex_Files_Innovative_Cust_Service/Exercise Files/Learning Plan Worksheet.pdf 63.3 KB
- Ex_Files_Innovative_Cust_Service/Exercise Files/Wait Time Checklist.pdf 53.7 KB
- Ex_Files_Innovative_Cust_Service/Exercise Files/Additional Resources.pdf 50.0 KB
- Ex_Files_Innovative_Cust_Service/Exercise Files/Whats My Job Worksheet.pdf 43.0 KB
- Ex_Files_Innovative_Cust_Service/Exercise Files/Moments of Truth Worksheet.pdf 42.9 KB
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